FAQ

Orders and Shipping

For customer confidence in orders and shipping, our operating standard is that where do you ship? We ship only within the United States.

For clear guidance on orders and shipping, our operating standard is that is shipping free? Yes. Standard shipping is free for all U.S. orders.

To set precise expectations about orders and shipping, the relevant commitment is that how long does delivery take? Processing normally takes 1–2 business days and estimated carrier transit after dispatch is 4–6 business days.

For dependable guidance on orders and shipping, the relevant commitment is that will I receive tracking? Yes. A tracking number is sent after shipment.

Contact

When reviewing contact, our operating standard is that email support@melinnook.shop or call 512-949-5267. Customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Returns and Refunds

For an accurate overview of returns and refunds, we apply this requirement: can I return or exchange an item without giving a reason? Yes, for eligible items within 30 days after delivery.

For customer confidence in returns and refunds, the following rule applies: who pays return shipping? melin pays approved return shipping for no-reason returns, exchanges, and quality-related returns.

For dependable guidance on returns and refunds, our operating standard is that when is a refund issued? Approved refunds are sent to the original payment method within 5–10 business days after receipt and inspection.

For dependable guidance on returns and refunds, our service position is that which items are not returnable? Customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods, except where law requires otherwise or the item is defective.

Orders, Payments, and Products

In connection with orders, payments, and products, our policy provides that can I cancel an order? An order may be cancelled before shipment when fulfillment has not begun. After shipment, the Refund Policy applies.

In connection with orders, payments, and products, the practical result is that which payment methods are accepted? Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover in USD, subject to the methods displayed at checkout.

When reviewing orders, payments, and products, the applicable commitment is that how are taxes handled? Applicable taxes are collected as required by law.

To set precise expectations about orders, payments, and products, the controlling expectation is that where can I find size, material, care, and safety details? Review the applicable performance hats and headwear, water-ready and weather-conscious headwear, beanies, related travel and headwear accessories product page.

Merchant Information

Business name: melin

Trade name: melin

Email: support@melinnook.shop

Phone: 512-949-5267

Physical address: 2735 Brentwood Dr, Bay Minette AL 36507, United States