Refund Policy

30-Day Returns and Exchanges

For dependable guidance on 30-day returns and exchanges, the customer-facing rule is that melin offers a 30-day no-reason return and exchange period for eligible items. Contact support@melinnook.shop within 30 days after delivery before sending anything back.

For dependable guidance on 30-day returns and exchanges, our service position is that for approved no-reason returns, exchanges, damaged items, incorrect items, and quality issues, melin pays the return shipping cost and provides a prepaid label or equivalent free return arrangement.

Contact

For dependable guidance on contact, our operating standard is that customer service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Email support@melinnook.shop or call 512-949-5267.

Eligibility

When considering eligibility, we apply this requirement: returned merchandise must be in a condition that allows reasonable inspection and must include the components and packaging supplied with the order when reasonably possible.

For transparency around eligibility, this policy confirms that customized products, clearance items, gift cards, and opened intimate, personal-care, or hygiene-sensitive goods are not returnable unless applicable law requires otherwise or the item is defective.

Refund Timing

To set precise expectations about refund timing, the applicable standard is that after an approved return is received and inspected, the refund is sent to the original payment method within 5–10 business days. A bank or card issuer may require additional posting time.

Order Cancellation

For clear guidance on order cancellation, our service position is that an order may be cancelled before shipment when fulfillment has not begun. After shipment, the order is handled under this Refund Policy.

Return Address

For customer confidence in return address, the relevant commitment is that the default return address is 2735 Brentwood Dr, Bay Minette AL 36507, United States. Do not send a return until return instructions have been issued.

Merchant Information

Business name: melin

Trade name: melin

Email: support@melinnook.shop

Phone: 512-949-5267

Physical address: 2735 Brentwood Dr, Bay Minette AL 36507, United States